Shipping policy

Effective Date: [DD/MM/YYYY]
Last Updated: [DD/MM/YYYY]

At TRICE, we want your favourite drinks to reach you safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed, our team will begin processing it.

Orders are generally processed within [1–3 business days], excluding Sundays and public holidays.

You will receive an order confirmation after your purchase and, where applicable, shipping information once your order has been dispatched.

Processing times may occasionally take longer during:

Sales and promotional periods
Holidays
High-demand periods
Unexpected operational circumstances

2. Delivery Time

After your order has been dispatched, estimated delivery times are:

Within India: [3–7 business days]

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping Fee: [Free Shipping above ₹____ / ₹____ flat shipping fee / Calculated at checkout]

Any applicable shipping charges will be clearly communicated before payment.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information through your registered email address or phone number.

You can use the tracking details provided to check the current status of your shipment.

If you do not receive tracking information within the expected timeframe, please contact our customer support team.

5. Delivery Address

Please make sure that your shipping address, phone number, and other delivery details are accurate when placing your order.

TRICE is not responsible for delays or failed deliveries resulting from:

Incorrect or incomplete addresses
Incorrect contact information
Customer unavailability
Failure to respond to the delivery partner
Refusal to accept the shipment

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for reshipment.

6. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, some delays may occur due to circumstances beyond our control.

These may include:

Severe weather
Transportation disruptions
Public holidays
Natural disasters
High courier volumes
Operational or logistical issues
Government restrictions
Unforeseen events

If your order is significantly delayed, please contact us and we will do our best to assist you.

7. Damaged Packages

Please check your package when it arrives.

If your order appears damaged, opened, or tampered with, please take photographs or videos of the package and products and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

8. Missing or Lost Orders

If your order has been marked as delivered but you have not received it, please contact us within [48 hours / 7 days].

We may coordinate with the relevant delivery partner to investigate the shipment.

Please note that delivery investigations may take some time depending on the courier provider.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within [48 hours / 7 days] of delivery.

Please provide your:

Order number
Name
Contact details
Details of the missing or incorrect item
Photographs/videos of the package and products, where applicable

After verification, we will determine the appropriate resolution.

10. Delivery Attempts

Our delivery partners may make multiple delivery attempts before returning an undelivered package to us.

Please ensure that someone is available to receive the order or follow the courier's instructions for rescheduling delivery.

11. International Shipping

At present, TRICE ships to [India only / selected international destinations].

If international shipping is available, additional shipping charges, customs duties, taxes, import fees, or other charges may apply depending on the destination.

Such charges, where applicable, may be the responsibility of the customer.