Refund policy

Effective Date: [DD/MM/YYYY]
 Last Updated: [DD/MM/YYYY]

At TRICE, we take pride in the quality of our products and want every customer to have a great experience. If you receive a product that is damaged, defective, incorrect, or has an issue with your order, we are here to help.

Please read the following policy carefully before requesting a return or refund.

1. Eligibility for Returns

Due to the nature of our beverage products, opened or used food and beverage products cannot generally be returned or exchanged for reasons such as change of mind or personal taste.

We may accept a return or replacement request if:

  • You received the wrong product.

  • The product was damaged during delivery.

  • The product is defective or compromised.

  • The product packaging is damaged in a manner that affects the product.

  • You received an item different from what you ordered.

Any return or replacement request must meet the conditions outlined below.

2. Damaged or Incorrect Products

Please inspect your order when it is delivered.

If your product arrives damaged, defective, or incorrect, please contact us within [48 hours / 7 days] of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Your name and contact details

  • A description of the issue

  • Clear photographs or videos of the product and packaging

  • Any other information we may reasonably require

Our team will review the request and determine the appropriate resolution.

3. Products Damaged During Shipping

If your order has been damaged during transportation, please contact us as soon as possible after delivery.

Depending on the circumstances, we may offer:

  • A replacement product

  • A replacement of the affected item

  • A refund for the affected item

Photographs of the outer packaging and damaged product may be required to process the claim.

4. Wrong Product Received

If you receive a product that you did not order, please contact us within [48 hours / 7 days] of delivery.

After verification, we may arrange for the incorrect product to be returned and provide the correct product or issue an appropriate refund.

5. Refunds

If your refund request is approved, the refund will generally be processed to the original payment method, subject to the applicable payment provider's processing timelines.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

We will communicate with you once your refund has been initiated.

6. Non-Refundable Situations

Refunds or returns may not be provided in circumstances including:

  • Change of mind after placing an order

  • Incorrect product selected by the customer

  • Products that have been opened, consumed, or used

  • Improper storage or handling after delivery

  • Damage caused by the customer

  • Requests made outside the applicable return/refund period

  • Products purchased through unauthorised sellers or third-party sources

Exceptions may apply where required under applicable law.

7. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests where the order has not yet been processed, packed, or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact our customer support team for assistance.

8. Return Shipping

Where TRICE confirms that a return is required because the product was damaged, defective, or incorrectly supplied, we will provide instructions regarding the return process.

Customers may be responsible for return shipping costs in situations where the return is requested for reasons not caused by an error or issue with the product, subject to applicable law.

9. Refund for Unavailable Products

If we are unable to fulfil an order because a product becomes unavailable, we may cancel the affected item and issue a refund for the amount paid for that item.

If an entire order cannot be fulfilled, the applicable amount paid may be refunded.

10. How to Request a Return or Refund

To initiate a return, replacement, or refund request, please contact us with your order details.

TRICE Customer Support

Email: ______________________________
 Phone: ______________________________

Order Number: _______________________
 Date of Purchase: ____________________

Please include photographs or videos where applicable so that we can assess the issue promptly.

11. Processing Time

Once we receive your request and any required information, our team will review the matter and communicate the next steps.

Approved refunds will be initiated within [X business days], after which the actual crediting time may depend on your bank or payment provider.

12. Policy Changes

TRICE reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page along with the revised "Last Updated" date.

Need Help?

We're here to make things right.

TRICE
 Email: ______________________________
 Phone: ______________________________
 Address: _____________________________